Rate-limiter issues

May 27, 2020

In the past days, our rate-limiter (the component that makes sure you don’t make more API calls than your plan allows) was affected by a technical issue that caused it to not work correctly for some users.

In effect, some users might have been blocked before actually reaching a full limit of their plan. We are very sorry about this and are taking steps to make sure this issue does not happen again in the future.

If you were affected by this and limited unfairly, please accept our apologies and feel free to get in touch, so we can make things right for you.

We also want to thank the users who reported this issue and helped us identify it and apply a fix quickly. The issue is now fixed and all your API calls per the limit of your plan should go through.